Get the support you need, when you need it
Configero offers a variety of support options based on your specific needs, including remote administrator capabilities for customers who need help rectifying a one-time or occasional issue. This option allows you to keep maintenance and service fees low while guaranteeing operational issues are fixed immediately.
Remote Administrator and End-User Support
Configero specializes in Remote Administrator Support (RAS) and Remote End-User Support (RES), providing certified application support and maintenance to your existing Salesforce.com application. Our support services are focused on a proactive and strategic approach to help you maximize your investment in Salesforce. Our certified experts are accessible, knowledgeable, and offer a personal understanding of your Salesforce.com application and customizations.
Certified experts as an extension and complement to internal administrative resources
- Strategic CRM Roadmap: Advanced support for customizing, enhancing, and maintaining Salesforce environment aligned with business goals
- Data Quality Support: Ensure clean, accurate, complete data on on-going basis
- Change Management: System health checks on application and performance improvement
- Development Support: Recommendations and support for third-party and custom apps
- Project Management: Strategic project management plan for on-going enhancement and issue resolution
Ensure maximum ROI from your investment
- Executive corporate adoption strategy: On-going user training and refresher sessions
- Tiered, comprehensive support for all end-users: Continuous issue resolution and support
- Proactive collaboration to ensure highly successful support model
By offering on-demand, certified application support, we help your organization remain successful on the Salesforce platform. For more information on Configero's Salesforce support options, please contact us.