Support & Outsourced Administration

Get the support you need, when you need it

Configero offers a variety of support options based on your specific needs, including remote administrator capabilities for customers who need help rectifying a one-time or occasional issue. This option allows you to keep maintenance and service fees low while guaranteeing operational issues are fixed immediately.

Remote Administrator and End-User Support

Configero specializes in Remote Administrator Support (RAS) and Remote End-User Support (RES), providing certified application support and maintenance to your existing Salesforce.com application. Our support services are focused on a proactive and strategic approach to help you maximize your investment in Salesforce. Our certified experts are accessible, knowledgeable, and offer a personal understanding of your Salesforce.com application and customizations.  

Administrator Support  

Certified experts as an extension and complement to internal administrative resources 

  • Strategic CRM RoadmapAdvanced support for customizing, enhancing, and maintaining Salesforce environment aligned with business goals
  • Data Quality SupportEnsure clean, accurate, complete data on on-going basis
  • Change ManagementSystem health checks on application and performance improvement
  • Development SupportRecommendations and support for third-party and custom apps
  • Project ManagementStrategic project management plan for on-going enhancement and issue resolution

End-User Support

Ensure maximum ROI from your investment

  • Executive corporate adoption strategy: On-going user training and refresher sessions
  • Tiered, comprehensive support for all end-users: Continuous issue resolution and support
  • Proactive collaboration to ensure highly successful support model

By offering on-demand, certified application support, we help your organization remain successful on the Salesforce platform. For more information on Configero's Salesforce support options, please contact us.