CRM User Adoption

Configero provides support to all clients to improve user adoption. User adoption is how well and how often your employees use your business software-as-a-service. User adoption is also very important for any business' CRM and platform as it increases employee productivity and process efficiency.

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Administrator Support

Create your own CRM Superhero

Configero specializes in Salesforce.com administrator and end-user support, providing certified system support and maintenance to your existing Salesforce.com application – all on-demand and remote. We will make certain that the administrator understands your customer's business processes and corporate policy.

Configero Support focuses on the following:

  • Proactive and Strategic Methods
  • Results-driven Phase Approach
  • Salesforce.com Core Competency
  • Best Practices and Application Health Check
  • Optimization to Increase ROI
  • Certified Knowledge
  • On-demand Training

Through this service model, Configero stays focused on understanding your business initiatives and objectives, quickly resolving any challenges, and allowing you to feel confident that your Salesforce.com solution stays current and relevant.

Remote Administrator Support and Remote End-User Support

Our Remote Administrator Support (RAS) and Remote End-User Support (RES) models stand out from other basic call center support models, administrator models, and end-user support models. These models are designed to ensure that our support resources act as an extension of your organization with the following benefits:

Benefits

  • Assigned consultant(s) certified on Salesforce.com
  • Live phone support from 8 am to 8 pm EST Monday - Friday
  • Response time under 2 hours*
  • Comprehensive support for existing functionality
  • Proactive partnership for future enhancements and functionality

With these RES and RAS models, Configero will help ensure that your organization remains successful on the Salesforce.com platform. We’re committed to being your long-term Salesforce.com partner and CRM superhero as your organization grows on the Salesforce.com platform.

For more information regarding RES and RAS, please contact us.

*Dependent on severity of solution