Salesforce Service Cloud Success Series: Part 4

Corrigo Modernizes Support with Service Cloud Lightning and Salesforce Omni-Channel The Challenge Needed to migrate from Desk.com to Service Cloud, and wanted to ensure tight sync with existing sales cloud instance Wanted to address disconnect between email and phone support which required agents to use separate tools Very limited reporting capabilities with Desk.com so they […]

Salesforce Service Cloud Success Series: Part 3

Social Discovery Ventures Powers 12 Global Online Brands on Service Cloud Lightning The Challenge Having supported their online dating and travel site customers on Desk.com for years, Social Discovery Ventures needed a more seamless way to manage the 12 brands’ customers across multiple channels Desired more efficient way to deliver support for each brand’s help […]

Salesforce Service Cloud Success Series: Part 2

Scalable Press Powers Four Global Printing Brands on Service Cloud Lightning The Challenge Scalable Press needed a more seamless way to manage their multiple B2B and B2C brands across multiple channels Desk.com was limited in functionality and required excessive labels/filters/macros for visibility and reporting Desired to go live on accelerated timeline prior to start of […]

Salesforce Service Cloud Success Series: Part 1

Keller Williams Streamlines Support for Five Business Units on Service Cloud Lightning The Challenge Keller Williams was a Desk.com customer for 7 years and had grown accustomed to the functionality limitations and relying on workarounds to get things done Multiple groups using (5) separate instances of Desk.com with multiple data loads pulling from various units […]

Clutch Names Configero Leading Salesforce Developer

Located at the Salesforce Tower in Atlanta, Georgia, Configero is a team of certified Salesforce experts who have completed over 1,000 projects. Amongst many others, our services include Salesforce implementation, Salesforce integration, Salesforce optimization, process improvement, and virtual Salesforce support — all of which help you leverage the platform to achieve your goals. In a […]

Configero Delivers Salesforce Success for Brown Integrated Logistics

At Configero, our customers are at the heart of what we do, and our focus is always on driving their success on the Salesforce platform. Recently, one of our clients, Brown Integrated Logistics, the Southeast’s leader in transportation services for over 40 years, was interviewed by the analysts at Clutch, a B2B ratings platform that […]

Configero Named Clutch Global Leader in Salesforce CRM Consulting

At Configero, we offer a full range of implementation, training, and support services. Our distinct style of passion, thoughtfulness, and delivery excellence produces a roadmap to results and success. We are excited that our emphasis on quality led us to be awarded a Clutch Global Leader Award in CRM Consulting! Clutch, a ratings platform for […]

MUST Ministries’ New Neighborhood Pantry Powered by Salesforce

11Alive News recently ran a feature on the opening of MUST Ministries’ 35th food pantry, which is just one of countless initiatives Configero has enabled by enhancing and extending the capabilities of their Salesforce platform. VIDEO: 11Alive Feature on MUST Ministries By launching new features and functionality to enable electronic participant data collection, program enrollment, volunteer and […]

Is Your Organization Truly Ready for the Salesforce Lightning Experience?

Salesforce has dubbed its Lightning Experience, “The Future of CRM,” with the promise of improving your user experience, boosting your productivity, optimizing your operations, and build apps at lightning speed. It’s no wonder you’re excited about making the switch. But you may be wondering exactly what it will take to successfully turn on the Lightning […]

Salesforce Success Story: Preferred Capital Securities

Salesforce has proven its application and value across a broad range of industries, and the launch of their Financial Services Cloud solution is enabling modern financial services institutions to deepen customer relationships with a custom, unified experience. Preferred Capital Securities (PCS) is an investment banking firm focused on the wholesale distribution of real estate based […]