Products
Industry
Media & Advertising
Profile
Formerly Primedia, RentPath is a leading digital marketplace connecting millions of consumers with apartments, condos and houses for rent through its network of websites and mobile apps. RentPath’s category-leading brands include Apartment Guide, Rent.com, Lovely, Rentals.com, and RentalHouses.com.
Company Size
1,000+ Employees
Location
Atlanta, GA
Custom Web Service Integration & Pricing Automation in the Cloud
The Challenge
- Primedia was using Oracle CRM, but found it lacking in flexibility and functionality
- Staff members were doing duplicate work due to disconnected systems
- Lengthy cumbersome quote processes
- Inaccurate historical reporting
- Inefficient sales process, with manual processes leading to delays
- On-premise technologies not embraced by field
The Solution
- Configero led a 600+ Enterprise Edition user deployment across sales, service and management
- Automated lead, quote approval and opportunity creation processes, including dynamic discount/pricing controls
- Created custom pricing matrix to fit unique cost and forecasting model
- Implemented Case Management for billing and collections
- Configured mobile access and trained field users on best practice utilization
The Results
- High adoption from both sales and service reps
- Management leveraging advanced real-time analytics that deliver accurate, timely KPI/trend reporting
- Improved revenue management from more accurate pipeline, billing data
- Quote processing time cut in half, resulting in big user adoption win
- Seamless transition of sales and service operations to the Salesforce platform