Deliver Personalized, Connected Experiences

Connecting your business with customers, partners, and employees has never been easier.

With Community Cloud, you have the tools at your fingertips to drive radical engagement. Configero has deployed custom communities for clients across a wide variety of industries, empowering them to deliver seamless collaboration, support, and knowledge-sharing to customers, partners, suppliers and employees in entirely new ways. Salesforce Communities is the only community platform that combines the power of social networking with business processes, providing immediate breakthroughs in collaboration and productivity.

Salesforce Community Cloud enables you to fully utilize the capabilities of the Web by providing a channel for superior self-service to your customers. Salesforce Communities offer:

  • social collaboration for employees, customers and partners
  • deep integration with sales, service, and marketing business processes
  • custom branding and application development 
  • multi-community access
  • trusted security and scalability 

Community Cloud Services

Configero delivers a clear and complete approach to companies looking to optimize their CRM investment with customer community portals. Whether you're just getting started on the platform or looking to optimize your existing instance, our certified team of experts will deliver the most impactful customer portal for your organization, enabling optimal usability and adoption. 

  • Custom websites built on the Force.com platform and integrated with Salesforce.com data
  • Customer Community powered by Chatter Answers
  • Comprehensive knowledge base powered by Salesforce Knowledge
  • Integrated Salesforce Ideas
  • Case/Ticket Management

Customers

  • View and submit tickets
  • Create a self-service Knowledge base
  • View and pay invoices (including integration with accounting software)
  • Request a quote
  • Collaborate & interact with fellow clients in their industry

Employees

  • Post company news & documents
  • Encourage idea sharing & collaboration
  • Gamification & leaderboards
  • HR communications and knowledgebase

Partners

  • Connect directly with resellers, distributors, and partners
  • Submit referrals and leads
  • Generate quotes
  • View project tasks / progress
  • Calendar widget or the ability to schedule appointments

Tell us about your project

Let Configero help you build what's next. Share a few details about your vision on Salesforce.com and one of our CRM experts will get back to you with some ideas about the possibilities of the world's most trusted platform.

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