Building Service Excellence

The world of customer service is changing.

Expectations have escalated -- and today’s customers want faster, more responsive service across every channel.  They want service on any device, and they want it now.

Configero is an expert consulting partner in the deployment and implementation of Salesforce's leading Service Cloud solution for customer-centric companies looking to deliver efficient, satisfying experiences to their clients. With a broad range of use cases across industries, we have a proven framework and best practices to help companies customize Salesforce Service Cloud to meet the unique needs of their support organizations and their customers.

Service Cloud

Service cloud is the premiere cloud-based solution for call center, CRM and help desk management.  As your partner and consultant, we will work with you to evaluate, implement and enhance all aspects of Service Cloud, including:

  • Salesforce Live Agent for web chat
  • Email-to-Case
  • Web-to-Case
  • Salesforce Help Centers
  • Omni-Channel Routing
  • Field Service Lightning
  • Entitlements & SLAs
  • Service Cloud Knowledge
  • Social Customer Service Pro
  • Einstein Chat Bots
  • Integration with Community Cloud

Additionally, our team is highly experienced in the implementation of Service Cloud features and functionality that automate and streamline the entire customer service and support lifecycle to make it easier for agents to deliver superior, efficient service to customers:

  • Assignment rules
  • Case escalation processes
  • Workflow and approval automation
  • Service team collaboration
  • Content management
  • Phone integration / CTI
  • Agent console & page layouts


Let Configero help you build what's next. Share a few details about your vision on and one of our CRM experts will get back to you with some ideas about the possibilities of the world's most trusted platform.

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