Building Service Excellence
The world of customer service is changing.
Expectations have escalated -- and today’s customers want faster, more responsive service across every channel. They want service on any device, and they want it now.
Configero is an expert in deploying Salesforce's leading Service Cloud solution for customer-centric companies looking to deliver efficient, satisfying experiences to their clients. With a broad range of use cases across industries, we have a proven framework and best practices to help companies customize Service Cloud to meet the unique needs of their support organizations and their customers.
Service cloud is the premiere cloud-based solution for call center, CRM and help desk management. As your partner, we will work with you to evaluate, implement and enhance all aspects of Service Cloud, including:
- Live Agent web chat
- Assignment rules
- Case escalation processes
- Workflow and approval automation
- Call Center Analytics & Dashboards
- Field service management
- Managing service level agreements (SLAs) & entitlements
- Service team collaboration
- Developing an internal & external Knowledgebase
- Phone integration / CTI
- Social customer service
- Agent console & page layouts
- Migration from Desk.com
- Integration with Community Cloud
TELL US ABOUT YOUR PROJECT
Let Configero help you build what's next. Share a few details about your vision on Salesforce.com and one of our CRM experts will get back to you with some ideas about the possibilities of the world's most trusted platform.