vulcan clouds


Manufacturing - Construction


Vulcan Materials Company is the nation’s largest producer of construction aggregates—primarily crushed stone, sand and gravel.

Company Size

10,000 Employees


Birmingham, AL

vulcan 4c

Construction Company Increases Adoption & Satisfaction by 10x

The Challenge

  • No portal or online technology to facilitate customer requests (billing, invoicing, tickets, or orders)
  • Key competitors are offering more online self-services tools
  • Inefficient manual processes for client communication, with hundreds of emails being sent internally & externally
  • Tens of millions of data records across multiple legacy systems
  • Any solution would be required to meet stringent security and audit requirements

The Solution

  • Designed & implemented Customer Community to serve clients ranging from small “mom-and-pop” operations to huge corporate customers with complex data needs
  • Introduced cases and several automated processes
  • Implemented Informatica Power Center to integrate legacy systems and  Salesforce while streamlining data model
  • Implemented complex security design for single sign-on encryption to BillTrust leveraging Heroku

The Results

  • Launch of first-ever online customer portal for Vulcan Materials ultimately serving approximately 80,000 customers
  • Vulcan is able to market the strongest, most full–featured customer  portal in the industry
  • With each phased roll-out, Vulcan is poised to see additional efficiencies
  • Through judicious use of the various community license types (Customer login, Customer Community Plus, Employee) Vulcan will optimize its Salesforce spend

Configero took a very practical, agile approach and was flexible in working with us as we defined what we wanted. 

Bill Steiner
Manager, Information Systems