Transition to the next generation of service

With Salesforce's announcement that they are retiring the Desk.com product by March 2020, customers get the opportunity to move to Service Cloud Lightning, specifically designed to provide any company, regardless of size, with a flexible, modern customer service platform.

Making the move from Desk.com to Service Cloud offers a wealth of benefits and working with a Salesforce partner is one of the best ways to ensure you capitalize on the advanced features and capabilities and provide a smooth transition for your users. In as little as 4 weeks, your team can be up and running on Service Cloud with a more streamlined user interface and little to no disruption to operations.

A simple path to service cloud success

As a top-ranked Salesforce Cloud Alliance Partner, Configero has helped companies across industries and sizes tap into the power of Service Cloud for increased agent productivity, contact resolution and customer retention. Our proven Desk.com to Service Cloud migration framework was purpose-built to deliver an efficient, smooth transition that aligns with your unique environment and customer service vision. Our team of Service Cloud experts leverage best practices around data migration, user experience and governance to ensure proper planning and execution based on how the Desk.com architecture maps to the Service Cloud platform:

  • Data Migration
  • Teams, Users, Permissions
  • Labels, Filters, Macros & Custom Fields
  • Rules & Notifications
  • Case Channels
  • Apps & Integrations
  • Themes & Layouts
  • Analytics
  • User & Admin Training

Download the Datasheet

Read about our Desk.com to Service Cloud proven approach and migration roadmap to find out how our experts can help you make a seamless switch to the next generation of service. Contact us for packages and pricing.

Tell us about your project

Let Configero help you build what's next. Share a few details about your vision on Salesforce.com and one of our CRM experts will get back to you with some ideas about the possibilities of the world's most trusted platform.