Products
Industry
Financial Services
Profile
For over 30 years, DataScan’s expertise has spanned 50 clients, more than $80B of loan collateral in their systems, and over 225,000 audits conducted per year. DataScan is a subsidiary of JM Family Enterprises, Inc.
Company Size
375 Employees
Location
Alpharetta, GA
Enterprise-Wide Healthcare Sales & Customer Service in the Cloud
The Challenge
- Microsoft Dynamics wasn’t able to effectively support facilities across multiple business units at several levels
- Multiple, disconnected case management systems and lack of flexibility with customization and process automation
- Complex, time-consuming, manual pricing and quoting processes
- Needed to decrease time spent by sales teams entering data into spreadsheets and emails to track pipeline
The Solution
- Implemented 6,000+ users across Client Services & Implementation, Sales, Marketing, Accounting, and Finance
- Enterprise-wide deployment delivered in 4 months
- Implemented and customized Enterprise Service Cloud entitlements to maximize SLA tracking
- Deployed Customer Portal enabling customers to track their cases and receive statuses via the web
The Results
- MedAssets can now build very complex healthcare system opportunities that involve over 100 facilities in a single opportunity
- MedAssets is now able to report and analyze revenue at the facility level which drives data-driven business decisions on overall product and service strategy at the healthcare system level
- Empowered sales teams with on-demand access to critical intelligence
- Improved management of users across multiple business units with on-demand access to external network
- Self-service customer portal significantly improved client experience and increased call deflection