Digital Transformation on Salesforce: A Nonprofit Success Story

Digital Cloud Transformation Drives Efficiency and Improved Community Engagement at United Way Metro Dallas The Challenge Legacy enterprise application lacked architecture for efficient donor relationship management Disconnected data management, processes, and manual systems and lack of flexibility with customization and process automation Limited donor engagement and retention causing a decline in donor growth goals Teams […]

Salesforce Service Cloud Success Series: Part 5

Custom Salesforce Community Delivers Streamlined Warranty Management to Tire Dealers & Distributors The Challenge Manual, time-consuming process to capture and manage incoming tire sample requests from dealerships Tire warranty claims were done via hard copies leading to costly errors and lengthy processing and shipping times The Solution Designed Salesforce Partner Community integrated with SAP to […]

Salesforce Service Cloud Success Series: Part 4

Corrigo Modernizes Support with Service Cloud Lightning and Salesforce Omni-Channel The Challenge Needed to migrate from to Service Cloud, and wanted to ensure tight sync with existing sales cloud instance Wanted to address disconnect between email and phone support which required agents to use separate tools Very limited reporting capabilities with so they […]