Custom Salesforce Community Delivers Streamlined Warranty Management to Tire Dealers & Distributors
- Manual, time-consuming process to capture and manage incoming tire sample requests from dealerships
- Tire warranty claims were done via hard copies leading to costly errors and lengthy processing and shipping times
- Designed Salesforce Partner Community integrated with SAP to empower dealer resellers to submit sample requests online and file warranty claims for customers via iPads
- Full automation and digitization of warranty process from submission and approval to management, tracking and shipping
33% reduction in claims turnaround time
8X Faster shipping speeds
Check out other Service Cloud Success stories in this series...
Tell us about your project
Let Configero help you build what's next. Share a few details about your vision on Salesforce.com and one of our CRM experts will get back to you with some ideas about the possibilities of the world's most trusted platform.