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Custom Salesforce Community Delivers Streamlined Warranty Management to Tire Dealers & Distributors

The Challenge

  • Manual, time-consuming process to capture and manage incoming tire sample requests from dealerships
  • Tire warranty claims were done via hard copies leading to costly errors and lengthy processing and shipping times

The Solution

  • Designed Salesforce Partner Community integrated with SAP to empower dealer resellers to submit sample requests online and file warranty claims for customers via iPads
  • Full automation and digitization of warranty process from submission and approval to management,  tracking and shipping
Custom Service Cloud Community

33% reduction in claims turnaround time

8X Faster shipping speeds

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