Custom Salesforce Community Delivers Streamlined Warranty Management to Tire Dealers & Distributors
The Challenge
- Manual, time-consuming process to capture and manage incoming tire sample requests from dealerships
- Tire warranty claims were done via hard copies leading to costly errors and lengthy processing and shipping times
The Solution
- Designed Salesforce Partner Community integrated with SAP to empower dealer resellers to submit sample requests online and file warranty claims for customers via iPads
- Full automation and digitization of warranty process from submission and approval to management, tracking and shipping
33% reduction in claims turnaround time
8X Faster shipping speeds
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Part 2: Scalable Press Powers Four Global Printing Brands on Service Cloud Lightning
Part 3: Social Discovery Ventures Powers 12 Global Online Brands on Service Cloud Lightning
Part 4: Corrigo Modernizes Support with Service Cloud Lightning and Salesforce Omni-Channel
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