Building What's Next
Corrigo Modernizes Support with Service Cloud Lightning and Salesforce Omni-Channel The Challenge Needed to migrate from Desk.com to Service Cloud, and wanted to ensure tight sync with existing sales cloud instance Wanted to address disconnect between email and phone support which required agents to use separate tools Very limited reporting capabilities with Desk.com so they […]
Social Discovery Ventures Powers 12 Global Online Brands on Service Cloud Lightning The Challenge Having supported their online dating and travel site customers on Desk.com for years, Social Discovery Ventures needed a more seamless way to manage the 12 brands’ customers across multiple channels Desired more efficient way to deliver support for each brand’s help […]
Keller Williams Streamlines Support for Five Business Units on Service Cloud Lightning The Challenge Keller Williams was a Desk.com customer for 7 years and had grown accustomed to the functionality limitations and relying on workarounds to get things done Multiple groups using (5) separate instances of Desk.com with multiple data loads pulling from various units […]