Salesforce Service Cloud Success Series: Part 5

Custom Salesforce Community Delivers Streamlined Warranty Management to Tire Dealers & Distributors The Challenge Manual, time-consuming process to capture and manage incoming tire sample requests from dealerships Tire warranty claims were done via hard copies leading to costly errors and lengthy processing and shipping times The Solution Designed Salesforce Partner Community integrated with SAP to […]

Salesforce Service Cloud Success Series: Part 4

Corrigo Modernizes Support with Service Cloud Lightning and Salesforce Omni-Channel The Challenge Needed to migrate from to Service Cloud, and wanted to ensure tight sync with existing sales cloud instance Wanted to address disconnect between email and phone support which required agents to use separate tools Very limited reporting capabilities with so they […]

Salesforce Service Cloud Success Series: Part 1

Keller Williams Streamlines Support for Five Business Units on Service Cloud Lightning The Challenge Keller Williams was a customer for 7 years and had grown accustomed to the functionality limitations and relying on workarounds to get things done Multiple groups using (5) separate instances of with multiple data loads pulling from various units […]

Mckee Family Bakery moving to Salesforce 

Chattanooga, Tennessee:  Mckee Family Bakery, producers of Little Debbie iconic favorites like, Zebra Cakes and Swiss Rolls have decided to move to the Salesforce platform with the help of Configero. The initial deployment will help their sales team to better serve and manage their distributors and also includes Shield Encryption with hopes for expansion into […]

Service Cloud

Transform your customer experience and build great customer connections with Service Cloud. From the contact center to self-service communities, social media and beyond, Service Cloud is changing the game in customer service. Service Cloud is a completely cloud-based solution for modern customer service. It includes the traditional channels of customer service like phone email and […]