Building What's Next
Thanks to everyone who signed-up for Cloudforce Atlanta and to all that stopped by our booth!
Global Integration Delivers 360-Degree Customer View & C-Level Enterprise Business Intelligence The Challenge Multiple, disparate systems (including 10 different ERPs and several separate Salesforce instances) being used by different regions resulted in data duplication and process redundancy No …
Digital Cloud Transformation Drives Efficiency and Improved Community Engagement at United Way Metro Dallas The Challenge Legacy enterprise application lacked architecture for efficient donor relationship management Disconnected data management, processes, and manual systems and lack of flexibility with …
Custom Salesforce Community Delivers Streamlined Warranty Management to Tire Dealers & Distributors The Challenge Manual, time-consuming process to capture and manage incoming tire sample requests from dealerships Tire warranty claims were done via hard copies leading to costly …
Corrigo Modernizes Support with Service Cloud Lightning and Salesforce Omni-Channel The Challenge Needed to migrate from Desk.com to Service Cloud, and wanted to ensure tight sync with existing sales cloud instance Wanted to address disconnect between email and …
Social Discovery Ventures Powers 12 Global Online Brands on Service Cloud Lightning The Challenge Having supported their online dating and travel site customers on Desk.com for years, Social Discovery Ventures needed a more seamless way to manage …
Scalable Press Powers Four Global Printing Brands on Service Cloud Lightning The Challenge Scalable Press needed a more seamless way to manage their multiple B2B and B2C brands across multiple channels Desk.com was limited in functionality and required …
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