Scalable Press Powers Four Global Printing Brands on Service Cloud Lightning
The Challenge
- Scalable Press needed a more seamless way to manage their multiple B2B and B2C brands across multiple channels
- Desk.com was limited in functionality and required excessive labels/filters/macros for visibility and reporting
- Desired to go live on accelerated timeline prior to start of busy, high-volume holiday season
The Solution
- Deployed multi-phase, multi-org Service Cloud platform for (5) brands with unique functionality and customization for each
- Streamlined rules, filters and macros with Service Cloud Lightning features to enable cleaner automation and management moving forward
- Migrated over 1M historical cases using Configero-built data loader tool to address limitations with Desk to Service Cloud Migration Wizard
Salesforce Live Chat
Olark-Salesforce Chat Integration
Service Cloud Lightning Reports & Dashboards
100M
visitors served
12M
annual shipments
Related Content
If you missed Part 1 of the Series, read it here.
Stay tuned for more stories about Service Cloud Success in the coming weeks!
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