Screen Shot 2020-04-15 at 10.27.54 AM

Scalable Press Powers Four Global Printing Brands on Service Cloud Lightning

scalable press logo
ooshirts logo
teechip logo
inkpop logo

The Challenge

  • Scalable Press needed a more seamless way to manage their multiple B2B and B2C brands across multiple channels
  • was limited in functionality and required excessive labels/filters/macros for visibility and reporting
  • Desired to go live on accelerated timeline prior to start of busy, high-volume holiday season

The Solution

  • Deployed multi-phase, multi-org Service Cloud platform for (5) brands with unique functionality and customization for each
  • Streamlined rules, filters and macros with Service Cloud Lightning features to enable cleaner automation and management moving forward
  • Migrated over 1M historical cases using Configero-built data loader tool to address limitations with Desk to Service Cloud Migration Wizard
Service Cloud Lightning Workflow and Live Chat

Salesforce Live Chat

Olark-Salesforce Chat Integration

Service Cloud Lightning Reports & Dashboards



visitors served


annual shipments

Related Content

If you missed Part 1 of the Series, read it here.

Stay tuned for more stories about Service Cloud Success in the coming weeks!

Tell us about your project

Let Configero help you build what's next. Share a few details about your vision on and one of our CRM experts will get back to you with some ideas about the possibilities of the world's most trusted platform.

  • This field is for validation purposes and should be left unchanged.