Building What's Next
Custom Salesforce Community Delivers Streamlined Warranty Management to Tire Dealers & Distributors The Challenge Manual, time-consuming process to capture and manage incoming tire sample requests from dealerships Tire warranty claims were done via hard copies leading to costly errors and lengthy processing and shipping times The Solution Designed Salesforce Partner Community integrated with SAP to […]
Social Discovery Ventures Powers 12 Global Online Brands on Service Cloud Lightning The Challenge Having supported their online dating and travel site customers on Desk.com for years, Social Discovery Ventures needed a more seamless way to manage the 12 brands’ customers across multiple channels Desired more efficient way to deliver support for each brand’s help […]
Scalable Press Powers Four Global Printing Brands on Service Cloud Lightning The Challenge Scalable Press needed a more seamless way to manage their multiple B2B and B2C brands across multiple channels Desk.com was limited in functionality and required excessive labels/filters/macros for visibility and reporting Desired to go live on accelerated timeline prior to start of […]
Keller Williams Streamlines Support for Five Business Units on Service Cloud Lightning The Challenge Keller Williams was a Desk.com customer for 7 years and had grown accustomed to the functionality limitations and relying on workarounds to get things done Multiple groups using (5) separate instances of Desk.com with multiple data loads pulling from various units […]