This webinar features a great Salesforce customer story that illustrates the importance of cloud integration to CRM customer success.
This webinar was delivered in September 2012 and features a great Salesforce customer story that illustrates the importance of cloud integration to CRM customer success. Sponsored by Configero and Informatica Cloud, this presentation highlights the following CRM best practices:
- Don’t underestimate importance of data quality in process
- Build team representative of departments involved
- Leverage experts and partners with industry and technology expertise
- Focus on nailing down business processes before diving in
- Bite off in chunks and build a roadmap to expand value over time